Constructive conflict discussions

A wrong word, a misunderstanding, a perceived demand becoming an imposition – and soon a negotiation turns into a conflict. Surfacing emotions, that often aren’t shown externally, hamper the willingness to cooperate. Mistrust grows and the negotiation stalls or is even broken off in cases of highly escalated conflicts. In this training, we will look into examples from your own experience and analyse other cases, and show you how to solve conflicts and return the negotiation to a rational and constructive level.

Target group

Intensive training for executives and staff members who negotiate internally or externally in controversial environments and want to achieve maximal cooperation of the other party.


    • Location
    • Trainer
    • Price per person

Constructive conflict discussions (in German)

    • 1070 Wien, AT
    • Uwe Billen
    • € 1,820.00 € 2,184.00 incl. tax
    • 1070 Wien, AT
    • Uwe Billen
    • € 1,820.00 € 2,184.00 incl. tax

All prices exclusive of 19% German or 20% Austrian VAT.
Plus board and lodging, except with "The negotiation world" and "Training tasters".

Training contents

Conflict prevention

When a negotiation turns into a conflict: recognise the signs and deal with them in a timely manner

Managing cooperative framework conditions

Establish framework conditions that encourage cooperativeness without giving up your own negotiation objective

Simple deescalation

The 4B technique: de-escalation in four steps

Self-reflection & change of perspective

Leading the conversation to focus on solutions by preparing for discussions in a structured manner

Approaching negotiations with an open mind

Addressing unacceptable behaviour or annoying issues while at the same time preserving a good climate for negotiations

Encouraging flexibility

Flexibility in conflict – how you adapt your approach to the particular situation

Don‘t leave negotiation outcomes to chance. With our training programmes you will achieve more!

Your benefit

Better negotiation results

Achieve better prices, services and terms by negotiating more effectively.

More effective approach

Start your negotiations in a structured manner by managing negotiations without making bad compromises.

Save time

Cut down on the time needed for negotiations within your organisation by using targeted negotiation techniques.

Did you know?

In-house training seminars are available for groups of six or more. You choose the date and location!

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Upcoming open training seminars

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We are happy to advise you on the perfect training for you.